A Collective Agreement (CA) is an agreement made between an employer and a trade union of
employees on the terms and conditions of employment for the employees. The CA specifies
the categories of employees covered, the duration of the agreement and the grievance
procedure. The terms typically covered include working hours, rest days; termination of
employment; salary and bonuses; annual and sick leave; and medical benefits. The CA is
the outcome of negotiation between the parties, and reflects the expectations and
concerns of each party. It gives certainty to the employer and employees on their
respective rights and obligations.